First, let’s talk about the product itself. I’ve had the wallet for over eight months and the quality of the wallet is better than any other wallet in the same category. The function of the wallet is amazing smooth and consistent. The materials are great exactly what I would expect from this company, considering its reputation. The Finder Card (Gen 1 iOS version) is also great, however if I had one thing to complain about it would be the need for that Mag-Type proprietary charging cable (see why below). This makes for a potential issue as not only do you need the proprietary cord, but its hard to hold on to because it happens to be very small in size (less than 6 inches… Ok, ok, enough with the jokes 🤨), and easy to lose.
Which brings me to Customer Service, so let’s talk about it. I just checked the battery level on my Finder Card and realized that it was getting low so I figured I would get it charged up. After looking everywhere, I realized I misplaced that little mag-charging cord, so I reached out to Support to find out how I could order a replacement cord since it was not available to buy on their website. For the first time in a VERY long time, I received an email response from an actual person, within minutes (yes, you read that right….MINUTES) of submitting my request. It was so refreshing for a company to place value on its support, seriously. And not only that, within hours the next level of support had placed the order for the replacement cord at no charge and is having it sent out to me right now. Might not seem like a big deal, but since I’m the one that lost it, and it’s been over 8 months since I purchased the card, I absolutely figured on paying for the replacement device & shipping. So again, it was a welcome surprise the priority that was placed on customer satisfaction in this case.
I will definitely be buying some more Ekster products soon. Their new finder cards charge wirelessly, so that means they took a great product and probably listened to their customers and improved on it by getting rid of the proprietary cable to avoid problems like I had today! Another win for them in my book!
